Guiding Principles

Over the years, SBSI has developed several guiding principles that have had major positive impacts on our clients and the way we do business.  Each guiding principle is designed to promote maximum good will and benefit to our clients and our employees so that an open, honest, and trusting relationship can exist.  These guiding principles are based on best commercial practices.  We share these guiding principles with you at this time so that you may be assured that SBSI is working for the best interests of the collective “we".

• All content supplied by the Client is and remains the property of the Client and will be returned upon completion of the project or when requested by the Client. 
• All software developed by SBSI for support of our clients and undertaken at SBSI expense will be solely owned by SBSI.  The Client is responsible for safeguarding all access codes given to them by SBSI.  This applies to access codes provided for internal SBSI servers as well as those provided for Client information and wizards that reside on the Client's public Internet site. 
• SBSI will notify the Client when we are within 85% of our prearranged cost ceilings and will not exceed these cost ceilings without consultation with the Client.