Introduction to Our Customer Service

Strategic Business Solutions International, LLC is dedicated to helping our clients become web enabled.  The company provides advice and technical know-how to help clients make appropriate decisions on what technology to employ as well as how and where to best situate that technology to accomplish their vision and goals.

SBSI competencies are found in our web hosting environment.  SBSI has constructed an environment that provides services to client web sites that are maintainable while at the same time, very flexible.  The primary emphasis is Maintainability – more specifically, Enterprise-class web sites provisioned with a highly capable and useable suite of administrative mechanisms (or “Wizards”) that allow the Customer to fully control the content and presentation of their site in real-time. For example, the maintenance mechanisms are implemented in such a way as to allow the designation of any number of “content administrators”.  Each administrator can then manage – via the World Wide Web - a specifically delineated part (or parts) of the web site but they are not able to modify content controlled by others.

It is important to note that this emphasis on maintainability does not cause a reduction of emphasis on the other core design elements.  All of these elements are fully met in the SBSI solution.  However, beyond simply accomplishing the spirit and intent of each of those elements, SBSI has placed significant focus on reducing the effort and expense required for Customers to mange their own Users and content.  A significant component of this reduction involved selecting and integrating highly effective User mechanisms for User and content management (requiring little or no training).

Accomplishing this in an effective and economical manner required SBSI to take a “clean sheet” view of web site design - effectively allowing the selection of the “best of breed” technologies, techniques, and methodologies as the World Wide Web evolved (and continues to evolve).  One key decision point worth mentioning is the issue of “Open Source” vs. “Commercial Solution”.  As with any other technologies, the World Wide Web development community is strongly divided on this question.  SBSI has evaluated all aspects of this question unequivocally and unapologetically supports the Open Source camp.  As a result, the SBSI prime architectural standard is to “use Open Source material whenever and wherever it meets the requirement, to license available Commercial Solutions only if appropriate Open Source solutions do not exist, and to develop new code as a last resort”.  This standard allows SBSI to economically satisfy an otherwise very demanding set of requirements.

SBSI’s cliental are generally not for profit organizations with large, dispersed populations.  Primary cliental include the Christian Legal Society, C.S. Lewis Institute and three United States Commissions that deal with Religious Freedom and Human Rights issues (The United States Commission on International Religious Freedom; The Congressional-Executive Commission on China; and the Commission on Affordable Housing and Health Facility Needs for Seniors in the 21st Century).